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FAQ

Frequently Asked Questions

Ordering FAQ

Who are you and where are you located? - We are a small, family-run company in Ohio, USA. We import the highest quality micro-algae products for you directly from Taiwan, and eliminate all bureaucratic middlemen. When you choose to support a small, family run business, you are not supporting a huge corporation or helping a CEO buy a third vacation home. You are helping a family pay a mortgage or a student pay for college. Our customers are our shareholders and they are the ones we strive to make happy. Thank you for supporting small businesses!

What methods of payment do you accept? - We offer two methods of payment:  PayPal and Credit Card. 

I am not comfortable entering my credit card. Can I give it to you over the phone? - Rest assured - your personal and financial information is safe guarded. However, we are not set up to accept credit cards over the phone, so we would not be able to enter your number into our system. We do that for your security and our protection. There are many PCI compliance requirements necessary to be able to legally handle credit card numbers. We could choose to handle numbers regardless, as some small businesses do, but we don't choose to work that way. We never even see our customers' numbers. Customers can enter their numbers using one of two methods: 1) PayPay - a trusted payment method world wide or 2) entering directly on our site. We use Stripe (https://stripe.com/us/features#seamless-security) payment processing for numbers entered directly onto our site. They handle all the security and PCI compliance requirements necessary for us, and we never capture or even see the numbers ourselves. We also sell products on Amazon.com, although the price structure is not exactly the same as it is on our site.

Chlorella And Spirulina FAQ

What is Chlorella? - Chlorella is a microscopic, green, single-celled algae grown in fresh water ponds. It smells a little like grass because of the high amounts of chlorophyll in it, the highest concentration of any plant in the world. It has existed on the planet for billions of years and was one of the first foods ever. Fossils of Chlorella have been found that date back to 3 billion years. Chlorella is one of the healthiest, most potent foods in existence. With its high quality protein and excellent amino acid profile, it is the perfect food for humans. Chlorella is over 60% pure protein that is easily digested.

How is Chlorella grown? - It is carefully grown in huge unpolluted, fresh water ponds using filtered, pure mountain spring water. Chlorella multiplies by 4x every 24 hours, which is a sign of its genetic purity and amazing ability to heal the body. It can also cause the friendly bacteria in the human stomach (Lactobacilli) to multiple at four times the rate of normal.

Is your product grown inside or outside? - Our Chlorella and Spirulina are grown in open fresh water ponds in an unpolluted environment. The ponds are regularly stirred so that each cell gets the maximum amount of exposure to sun and oxygen. Some manufacturers grow their product indoors, using artifical light which is not our preference. Some may grow outdoors, but their products spend many days cultivating indoors. We believe fresh air, clean water, and especially the powerful chlorophyll-producing rays of the sun are all important components and together produce the best quality products, so our products are cultivated and grown outdoors in a clean, unpolluted, monitored and tested environment.  

Are there any fillers or binders in Chlorella Fella products? - Some less expensive brands of chlorella and spirulina do contain fillers such as calcium carbonate, cellulose, or starch. They are used so that products can be made with less of the actual product (chlorella or spirulina). Our products do not contain fillers such as these meant to dilute the potency of the product. Our tablet products are 100% product and contain no binders or other ingredients. Adding a binder or some type of antiadherent is very common in the tableting industry. Without it, the tablet forming machines must run at a slower speed to put enough pressure into a mold containing the powder which binds it together. However, it is possible to make chlorella and spirulina tablets without binders because they have a natural "sticky" tendency, but it is a more expensive process. Most chlorella and spirulina tablet products on the market today do add binders / antiadherents / excipients since it allows faster, easier, and more profitable production. We decided we wanted to stick with 100% pure product. We made the decision to source our products from Febico, the world-renowned premier micro-algae manufacturer in Taiwan, even though it comes at a big expense to us. You won't find many companies sourcing/selling products from our manufacturer due to the extremely high costs at wholesale that this quality of production demands. We source from the manufacturer that produces the purest, cleanest 100% sun-grown micro-algae products available.  We will always strive to put our customers and their health first and our product quality is second to none.   

Is there any soy in your products? - No, there is no soy or derivatives of soy added to our products. In addition, our microalgae products do not contain any of the other main allergens: egg, shellfish, fish, peanus, tree nuts, milk or wheat.

What type of Chlorella and Spirulina do you have? - There are over 70,000 species of algae. Some are highly nutritious while others are very toxic. We use a very specific strain of algae known as Chlorella Pyrenoidosa. Our Spirulina is a strain called Spirulina Platensis.

Where does your Chlorella and spirulina come from? – Our Chlorella is grown and produced by Taiwan's premier quality manufactuer known for its exceptionally high quality and clean products. It is continuously monitored for purity and bacterial contamination by on-site laboratories. Our manufacturers in Taiwan are registered with the US FDA and have Good Manufacturing Practices (GMP) certification. Taiwan is a member nation of PIC/s ensuring other nations recognize and accept Taiwan GMP. In addition, our manufacturer uses ISO certified quality management systems and processes and possessed a specific food safety certification that not many other companies have (HACCP).

What are the main health benefits of Chlorella?It is a perfect food that provides the body with nearly all its nutritional needs, it is a powerful Immune System Builder, extremely Detoxifying including radiation, heavy metals and other toxins. It is also excellent for Digestion. See our articles section for additional information. 

How much research has been done on Chlorella?Chlorella and Spirulina are highly researched foods. NASA has entertained and researched its use in space. No negative aspects of Chlorella have been cited as far as human health is concerned.

How much should I take per day? – 5-10 grams or 20 - 40 tablets, per day is a good maintenance dosage of Chlorella to take. You will notice significant changes in digestion, energy and overall health. At higher dosages such as 10-12 grams per day, a person could feel confident that they were getting an adequate amount of protein and other necessary nutrients in their diets.Chlorella should ideally be consumed throughout the day rather than all at once.  This gives the body a better opportunity to absorb the nutrients and use them as they are required. 

What results should I expect from taking Chlorella? – Usually one of the first things you will notice is better digestion, especially if you have bad breath or constipation. However, many of the benefits of Chlorella are subtle and not easily determined. For instance, it has been observed to remove heavy metals and other synthetics from the body by actually binding with them so they may be pulled from the bloodstream. It can take around 3 – 6 months for heavy metals to begin to be removed from the blood depending on the amount of Chlorella that is being taken. If you have heavy metals in your body, then you should begin by taking 15 – 20 grams per day depending on the level of heavy metals that are present.

What is the best time of day to take it? Chlorella can be taken at any time of the day. It can be taken all at once or it can be taken in small dosages throughout the day, which is preferable. It is better to take it 20 – 30 minutes before mealtime so it can help with digestion and intake of nutrients. Morning is also a good time to take it.

Can a sick person take it? A dosage of 10-20 grams a day is recommended for someone who is sick, especially with a chronic disease. It is also recommended that people who are sick take Spirulina as well as Chlorella to get the full benefits of both these powerful wholefoods.  Of course, as with any supplement, you should contact your health care practitioner if you have a medical condition or are taking prescription medications. 

Has your Chlorella been pasteurized or freeze-dried? Absolutely not. If it had it would no longer contain any enzymes, one of the most powerful and important aspects of Chlorella and Spirulina. Any food that has been cooked, processed, pasteurized or freeze-dried has lost its enzymes, which are of importance to excellent health regardless of our age.

Can children take Chlorella? – Although Chlorella is a safe and healthy food, and has been used all over the world by people of all ages since the beginning of time, we do face some limitations in promoting its use in children upon moving our operations to the U.S. In light of that, we have made the decision to recommend it only for adults 18 and older. There are many countries around the world where it is commonly accepted and appreciated for people of all ages.

How much protein does it have? – It has over 60% protein by weight, which is in the form of amino acids. Chlorella contains 18 of 22 known amino acids and is considered a complete protein, meaning that it has the essential 8 amino acids. It is a far superior protein source to others such as meat, fish and eggs. These are inefficient and not nearly as effective as simply taking pure amino acids to begin with.

Will it give me energy?Yes. As the body begins to get these pure nutrients that it must have to function properly, increased vitality and energy will certainly follow. Spirulina is also a very potent source of energy. Taking Chlorella or Spirulina in the morning will provide the body with lots of energy.

Is Chlorella just another kind of vitamin?No. Chlorella is a whole-food, very much unlike most commercial vitamins. While it contains a wide array of vitamins, minerals and enzymes, it is superior to vitamin supplements in many ways.

How does Chlorella detoxify the body and flush out heavy metals?Chlorella has an indigestible outer fibrous shell that must be broken open in order to get at the nutrients and CGF. It is this fibrous outer shell that binds with heavy metals in the blood to pull them out of the tissue and bloodstream so they can be flushed out of the system. This detoxification of heavy metals and other chemical toxins in the blood can take around 3-6 months depending on the dosage of Chlorella a person is taking. It is also this fibrous material that promotes healthy digestion and overall digestive tract health. Many of the health problems that face the elderly today can be traced in part to the accumulation of toxins and heavy metals in the body and brain, as well as lack of the assimilation of nutrients because of the shortage of digestive enzymes and bacteria. These must be removed by detoxification on a continuous basis throughout a person's life if they expect to remain healthy. Chlorella has superior digestive qualities that enhance the intake of nutrients when taken before eating.

Is it better to order the 30/70 mixed packages only or should I take each product by itself? - This is personal preference, the mixed packages are offered for convenience. In the end, regardless of what you take it gets digested the same way.

Why do you offer a 30/70 mix instead of a 50/50 mix of Chlorella/Spirulina? - The mix doesn't really matter that much. We offer a 30/70 ratio because our founder recommended it as a suggested ratio. If you want to create your own ratio, we sell each product individually, so you can easily create your own 50/50 mix.

Could I live off eating only Chlorella or Spirulina? - In theory you could just eat algae and survive but we do not recommend or endorse this. It is always better to have a balanced diet with fresh fruit and vegetables. Chlorella and Spirulina can definitely add high quality protein to your diet so you don't have to eat as much animal protein.

Will your Chlorella and Spirulina products help treat condition X? - Due to strict regulations, we can not provide medical advice or treatment recommendations. You should always speak to your doctor before looking into alternative treatments for your condition. We can tell you that Chlorella and Spirulina are superfoods packed full of nutritional goodness that can only have a positive effect on your body, but we can't speak to their effectiveness in treating any specific medical conditions. You will also notice the addition of FDA disclaimers on our site and in some email correspondence and on product labels after moving our operations to the U.S.: These statements have not been evaluated by the FDA. The products are not intended to diagnose, treat, cure, or prevent any disease or illness. The information provided on this website is not intended to replace the advice of your health care provider. If you have any medical conditions, are pregnant or lactating, or are taking prescription medications, consult your health care provider.  

Are your products from China? No. Our production facilities are in Taiwan, which is completely different from China.  Chinese regulations are lax when it comes to food and nutritional products. Taiwan on the other hand has strict standards and regulations that all food and nutritional product manufacturers must abide by. Taiwan produces microalgae products of excellent quality. 

Shipping FAQ

What shipping company do you use? – The majority of our orders are shipped by USPS Priority or USPS Priority International.  Upgrades to USPS EXPRESS for non-US orders are available and strongly encouraged.

What is the cost of shipping? – Please refer to our shipping table for current rates.  If you don't see your country listed, drop us a line and we'll see if we can ship there.  

Where do you ship from? - We have one warehouse in Ohio (United States).

Do you charge sales tax? - A sales tax of 6.5% will only be applied to orders shipping to Ohio.  

What countries do you ship to? – We ship to many countries worldwide. USA, Canada, Australia, New Zealand, Brazil, and some Europen and Asian countries.  Each country has various restrictions so we cannot ship to all countries. If your country is not listed it might mean we have never yet received an order from that country. Drop us a line and we can do some research to see if we can accomodate you and ship to your country. 

How long will it take to get my products? –  Products will be shipped within one day after receiving your order, although we do try our best to ship out same day whenever possible. Packages reach most destinations within the U.S. two days after leaving our warehouse.  Transit time for international orders is much less predictible. Although many orders have a 10 day transit time, we find that orders to Canada and Brazil take especially long using our standard free shipping method of USPS Priority. Some have even taken longer than a month, probably due to being held up at customs which is out of our control. Each country has different restrictions and it is the responsibility of the receiving party to be in compliance with their country's requirements. We cannot be held liable if you are not in compliance with your country's requirements. Due to the lengthly transit time in some countries, we do recommend you upgrade to USPS EXPRESS shipping which would be a 4-6 day transit time and is fully trackable. We will upgrade Canadian orders to EXPRESS for free on orders over $90. Unfortunately, we cannot do this for countries other than Canada, although we do recommend if you are not satisified with the transit time to your country, you upgrade to EXPRESS.

What should I do if I have not received my products after a week or two? – In the US, it will never take that long to receive your package.  For other countries, if the shipping method is USPS Priority, it can, in worst cases, take a little over a month. If you don't have it by then, please contact us. We can't really do anything before that length of time has passed regarding international orders shipped using Priority.  

Can the courier leave the package without a signature? Most of the time, yes, if shipping by Priority. Depending on the value of the package, we may require a signature before the item can be left. When upgrading to EXPRESS shipping, a signature is often required. We apologize for the inconvenience of having to go to the post office in these cases. Requests to leave product at your door will not be available in these cases. This ensures the package is not left at the incorrect location or stolen and is the safest way.